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Tag Archive | "Customer"

ASAT Customer Service…your opinion please.

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I contacted ASAT camo to see if I could purchase just the 3D leafy jacket instead of the whole suit. I bought a Sitka heavy coat and my large 3D jacket wont fit over it. I explained that I have bought 2 suits for myself and one for my wife and one for my Dad totaling four suits. I absolutely love them. They responded with "sure" emailed back with a price shipped and they replied "$ 80". I said that I can get the whole suit at Eders.com for $ 90 so thanks anyways. This is copy and paste response….

"eders is putting every mom and pop store out of business. they make little to nothing selling it for 90.00. I don’t sell to them and will not warranty anything they sell. buy the whole suit off eders, im in business to make money. our prices have not changed on the 3D suits for 9 years, sell 10,000 3D a year. its eders , amazon, ebay that will have you setting your bows up because there will not be an archery shop open in 5 years, over 1200 shut there doors this year."

Should I take offense to this or do you support the response? 10,000 suits at $ 154 = One Million Five Hundred and Forty Thousand Dollars on just one product line. Am I wrong for trying to save the measly pennies that I make so I can line the pockets of a multi million dollar per year company that has their products made in CHINA (for likely $ 10 per suit)?

Please give me your thoughts.


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Bow Stand pic and question from a customer

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Got this pic from a happy customer yesterday. Question….does anyone have any good stab suggestions that would match the finish of his bow? Thanks in advance.c435b09df3bbc8f6fa62e6f26cea5dba.jpg053e3ab1280641e1237c71f8bfc3cd1c.jpg


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Trophy taker customer service

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I don’t usually do this, but felt the need to do so this time. Talk about a company that takes care of their customers! I bought a smackdown pro from the classifieds here on AT. The rest worked fine, but there was one little problem…All I got was the rest…no cord to attach to my bow limb and no "arrow gripper" to hold my arrow on the bow shelf. I know I could have gotten these items fairly easily from any bowshop, but figured what the heck I’ll call TT to see what they would charge for replacement pieces. I explained my situation (bought the rest used and it didn’t come with aforementioned parts) and they said "what’s your name and address, we’ll send you what you need AT NO COST!"

Just wanted to share what seems to be a rare thing this day and age… A great experience with a company’s customer service. Way to go Trophy Taker!


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I want customer service….

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Maybe I’m expecting too much? Why is asking a manufacturer to support their product by selling me replacement parts for my bow such a big deal? I’m not asking for parts to be replaced under warranty, I’m not even asking tech questions. I’m trying to give them money to ship me some parts and they are telling me "Go to a bow shop":confused: I don’t feel like "Go to a bow shop" is customer service in any way. I’m pretty irritated that I have to spend hours driving back and forth to a bow shop to get some parts, because a manufacturer refuses to directly support their product. Is this standard practice in the archery industry? If so, why do we accept it?

ArcheryTalk Forum: Archery Target, Bowhunting, Classifieds, Chat – General Archery Discussion

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Slick Trick Customer Service

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I bought a pack of ST Mags from a member on here and when I received them they were the old packaging with the Solingen blades instead of the newer Mercedes blades. I know one year they made the blades with to strong of steel and these blades had a tendency to break bc they wouldn’t give at all. I contacted them via email and ask if there was any way I could tell if I had those blades or not. Brian at ST said just to make sure he would send me a new pack of heads ( ferrules and all) if I would just return the blades I was worried about. He let me keep the washers and ferrules from my original pack. He even sent a pre paid packing label to return them with. Great customer service even after they were bought out. I am very pleased with the way they treated me. Just passing it on.

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Shout out to Hot Shot releases and their customer service

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I purchased a slightly used HS Tempest 3 finger on here a while back. Noticed I was getting what seems to be to excessive wear on my D Loop ( a Breathn string) and had heard of another guy sending his release back to HS for repair because of same issue. I emailed customer service yesterday about it. Shortly thereafter, I receive an email from Hot Shot’s President, Dave White, telling me just to send it back and they will fix, get it turned around in a day. Also had brief chat with him about the old ones, and their founder Keith Stuart whom I had met as a teenager.

Think that is pretty cool to get a quick response from their President. Btw, I told him I bought it off AT, slightly used and he told me no worries, they have lifetime transferable warranty. I know everyone has their favorites but I would certainly be happy to recommend a Hot Shot to anyone looking for a new one. Can’t beat that kind of service!

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Nikon Customer Service: Now a Customer for Life

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AT,

There are a lot of threads about binoculars, so here’s experience that is worth sharing.

I’ve had a pair of Nikon Monarchs for five seasons. I got the 12x56s for low light situations after tagging out unexpectedly on a doe that to this day I swear turned into a spike only after I shot her. I have used them hard, never casing them, and they work great in low-light tracking situations which seem to happen, well, always. They pretty much sit all the time either on my chest on a four-way strap harness or in the bottom of the Cat Quiver exposed all the bouncing, dust, and rain I get into. The eyepieces long since stopped staying in place once twisted out and I even dented in the side outside edge by the right objective by dropping them out of the tree stand at 12 feet. Oh yes, the objective lens caps had long since torn off and there were some scratches that I couldn’t get out no matter how carefully I polished.

Since a dented objective lens area is just waiting for water and fogging, I went on to the Nikon website, registered them, started a work order for the equipment by listing what needed to be done, pre-paid postage and handling with a credit card and sent them off. I was sure I was going to get a charge since I pre-authorized it. I got an e-mail telling me I would have to authorize $ 10 above the 20 or so I’d paid originally for shipping and handling, so I thought uh oh, here comes the first of many.

Today, a brand-new pair of 12 x 56s show up. I keep looking for the charges on the bill of lading. None. Oh yes, there’s a coupon for $ 10 off in the next Nikon purchase and a neat tripod attachment that I didn’t have before.

I don’t even want to take them out of the box they are so pretty. I hope everybody else can have the same experience.

JK


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Heartland Archery | Winnipeg

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