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Tag Archive | "Customer"

TRUGLO Customer Service #archery

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Fellow archers, Recently I received a new Truglo Range Rover Pro sight for my Hoyt Powermax bow for Father’s Day. When I installed the sight on my left-handed bow per the Truglo instructions, the dial face pointed downward and did not look right. I e-mailed Truglo customer service and explained the problem with the dial face. I received a return e-mail within days and understood my problem. 5 days later the left-handed dial sight bracket arrived at my house. I removed the scope off of the right-handed bracket and placed it on the new left-handed dial bracket.

I installed it on my bow and it looks great! TRUGLO you have a satisfied customer with a great product. You made it right with no hassle!

Much appreciated

Sent from my iPad using Tapatalk


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Great customer service – Vapor Trail #archery

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One thing I’ve learned since getting involved with archery is many of the companies still have that small mom and pop business feel. I love that many are very open and responsive to communication directly with customers. None more so than Vapor Trail. I recently emailed Ears and he was very generous with his time in answering my questions and going above and beyond in helping me get my order. I will gladly continue to support that kind of person /business. So let’s send some other positive vibes. What archery brand/company has gone above and beyond for you?

Sent from my BBB100-1 using Archery Talk Forum


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Redneck Customer Appreciation Sale #archery

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Over the last few years Redneck Blinds would have a pretty good customer appreciation sale in the spring. It was usually around April or May and I would get an email about it. This year I haven’t seen any emails mentioning it??? Has anyone else seen it or are they not doing it this year?

Thanks


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No love for the customer #archery

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I don’t sell a lot of items on AT but I do buy a lot and I think I’m one hell of a customer. Always pay asking price. Always pay within 5 minutes of the sale agreement. Always leave positive feedback for the seller. Customer is taking more risk than the seller. I get positive feedback on about 10% of my purchases. Why is there no love for the customer?

MERRY CHRISTMAS


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Rhino Ground Blinds Customer Service #archery

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I broke a rod on my Rhino XP-1 blind last Monday. I had originally bought the blind in 2013. Anyway on Wednesday evening I placed an order for a replacement rod, the cost was $ 24.99 which included shipping. This morning I received the new rod at the Post Office here in western Kansas. In my opinion, that is top notch customer service. I had broken a rod about 3 years ago as well, and received the same type of service. Very satisfied.


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ASAT Customer Service…your opinion please.

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I contacted ASAT camo to see if I could purchase just the 3D leafy jacket instead of the whole suit. I bought a Sitka heavy coat and my large 3D jacket wont fit over it. I explained that I have bought 2 suits for myself and one for my wife and one for my Dad totaling four suits. I absolutely love them. They responded with "sure" emailed back with a price shipped and they replied "$ 80". I said that I can get the whole suit at Eders.com for $ 90 so thanks anyways. This is copy and paste response….

"eders is putting every mom and pop store out of business. they make little to nothing selling it for 90.00. I don’t sell to them and will not warranty anything they sell. buy the whole suit off eders, im in business to make money. our prices have not changed on the 3D suits for 9 years, sell 10,000 3D a year. its eders , amazon, ebay that will have you setting your bows up because there will not be an archery shop open in 5 years, over 1200 shut there doors this year."

Should I take offense to this or do you support the response? 10,000 suits at $ 154 = One Million Five Hundred and Forty Thousand Dollars on just one product line. Am I wrong for trying to save the measly pennies that I make so I can line the pockets of a multi million dollar per year company that has their products made in CHINA (for likely $ 10 per suit)?

Please give me your thoughts.


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Bow Stand pic and question from a customer

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Got this pic from a happy customer yesterday. Question….does anyone have any good stab suggestions that would match the finish of his bow? Thanks in advance.c435b09df3bbc8f6fa62e6f26cea5dba.jpg053e3ab1280641e1237c71f8bfc3cd1c.jpg


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Trophy taker customer service

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I don’t usually do this, but felt the need to do so this time. Talk about a company that takes care of their customers! I bought a smackdown pro from the classifieds here on AT. The rest worked fine, but there was one little problem…All I got was the rest…no cord to attach to my bow limb and no "arrow gripper" to hold my arrow on the bow shelf. I know I could have gotten these items fairly easily from any bowshop, but figured what the heck I’ll call TT to see what they would charge for replacement pieces. I explained my situation (bought the rest used and it didn’t come with aforementioned parts) and they said "what’s your name and address, we’ll send you what you need AT NO COST!"

Just wanted to share what seems to be a rare thing this day and age… A great experience with a company’s customer service. Way to go Trophy Taker!


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Heartland Archery | Winnipeg

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